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How we design content for the Universal Credit digital service
The Universal Credit portal on GOV.UK Universal Credit is a benefit to support people who are on a low income or out of work. You apply for it by creating an online account then making an online claim....
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Confirm Your Identity: a new way to verify online
Confirm Your Identity works to verify customers applying for Universal Credit The Confirm Your Identity (CYI) service helps Universal Credit (UC) claimants prove their identity online during the...
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Remote access during lockdown: how we introduced a virtual DWP desktop...
Remote access has allowed our staff to work from home to manage our services - Photo by Sigmund on Unsplash The outbreak of COVID-19 had an immediate impact on the number of people applying for DWP’s...
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DWP’s agile response to COVID-19: scaling Universal Credit to meet demand
Most businesses can predict the amount of traffic that they’ll get to their online services and generally DWP is no exception to that. Under normal circumstances we’re good at predicting our levels...
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How content design helped us improve the Universal Credit user experience
I’m a content designer working on Universal Credit (UC), the main benefit for people who are unemployed or on a low income. I work in a team that deals specifically with payments and debt: we make...
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Designing services to help employers support disabled employees
DWP Digital, and our supplier partners Opencast, are developing an online service to help employers better support disabled employees and those with health conditions in the workplace. An early...
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GOV.UK is part of our service
Around 5.7 million people currently claim Universal Credit – a monthly payment for people who are out of work or on a low income. One of the Universal Credit team’s strategic goals is to give people...
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